MogiCNB Bank
CNB Bank, Experience Analytics Officer - Hybrid
HybridFull-time
About the job
Description The Experience Analytics Officer plays a pivotal role in shaping and optimizing customer and employee experiences across significant banking channels—digital, branch, contact center, and back-office operations. This position leads the efforts to analyze quantitative and qualitative data and delivers insights to cross-functional teams to inform strategic decision-making supporting the Experience Team leadership, the Executive Management and Board of Directors. The role identifies opportunities to help the organization focus on the client and employee experience. The Experience Analytics Officer takes a key role in managing client and employee survey vendor relationships, ensuring...