Bi-Lingual Customer Service Representative

Mishawaka, IN · 2 weeks ago

About the job

Description Job Title: Bi-Lingual Customer Service Representative (CSR) Department: Customer Service Location: Mishawaka, IN Classification: Non-exempt Reports to: Team Support/Team Lead Created on: 1/1/2020 Summary: The Bi-lingual Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service. Essential Functions: • Handles incoming and outgoing calls with English & Spanish speaking members, caregivers, doctors and other outside providers regarding members’ accounts and product needs. • Accesses and enters data in member accounts following HIPAA guidelines. • Verifies...