Business Analyst, Service Desk Reporting & Analytics

Pune, IN · 1 week ago

About the job

About The Opportunity Netrix Global is looking for a skilled Business Analyst, Service Desk Reporting & Analytics owns reporting and analytics for the Netrix Global Service Desk. This role transforms ServiceNow and contact center data into accurate, automated Power BI reporting that supports customer service reviews, SLA governance, and internal operational and financial decision-making. Working directly with customers and alongside Service Delivery Managers, Technical Account Managers, Lead Technical Architects, and service desk leadership, the Business Analyst ensures that the performance story Netrix tells its customers is timely, consistent, and backed by trusted data. How You Will Make...