Software Specialist I, Incident Management

US · 1 week ago

$26 to $30 a hour

About the job

Specialist I, Incident Management $26.35 - $30.00 per hour POSITION PROFILE Responsible for the post-sales support of Ricoh Professional and IT based solutions which include capture, workflow, print management and other Ricoh portfolio-based software solutions. Provides telephone "hotline" and web-based, remote, break/fix technical support for software solutions to dealers, field technicians, VARs, OEMs and/or end user customers. Responsible for understanding software requirements and delivering highly effective solutions to resolve customer Incidents. Provides expertise in resolving software/application problems requiring remote customer support and for interfacing with vendors or...