Operations Performance and Data Governance Analyst

Job Summary We are looking for an Operations Performance and Data Governance Analyst to monitor operational performance, analyze business data, maintain reporting dashboards, and ensure data quality and governance compliance. The role will support root cause analysis, process improvement, ISO documentation, and management reporting to help improve operational efficiency and enable data-driven decision-making. Key Responsibilities 1. Operations Performance Monitoring Collect, validate, and consolidate operational data from various sources. Maintain dashboards, scorecards, KPI reports, and management presentations. Monitor performance trends, service levels, productivity, quality, and compliance metrics. Conduct variance analysis and provide actionable insights to management. Track action plans, deadlines, and operational improvement initiatives. 2. Root Cause Analysis and Process Improvement Analyze performance gaps, recurring issues, and operational bottlenecks. Support root cause analysis and recommend corrective and preventive actions. Monitor action plans and evaluate the effectiveness of implemented improvements. Identify opportunities to improve workflows, controls, and operational efficiency. Document process improvements, expected benefits, and actual results. 3. Data Quality and Governance Conduct data-quality checks to ensure accuracy, completeness, consistency, and timeliness. Investigate data discrepancies and coordinate resolutions with relevant stakeholders. Maintain data dictionaries, KPI definitions, business rules, and data lineage documentation. Monitor compliance with data governance standards, access controls, privacy policies, and information-security requirements. Maintain data-quality issue logs, exception reports, and remediation trackers. 4. Reporting and Analytics Develop and maintain dashboards, recurring reports, and ad hoc analyses using approved reporting tools. Reconcile data across systems and investigate discrepancies. Document reporting methodologies, calculations, assumptions, and data sources. Recommend improvements to reporting processes and data visualization. 5. ISO Documentation and Stakeholder Support Develop and maintain standard operating procedures (SOPs), work instructions, process maps, and governance documents. Prepare meeting materials, performance summaries, minutes, and action trackers. Coordinate with process owners, data stewards, and system owners to address operational and data-related concerns. Support knowledge transfer, user guidance, and document management. Qualifications Bachelor's degree in Business Administration, Data Analytics, Information Systems, Industrial Engineering, or a related field. Relevant experience in operations analysis, business performance reporting, data analytics, or data governance. Proficiency in Microsoft Excel and experience developing dashboards or reports using Power BI or similar tools. Strong analytical, problem-solving, and root cause analysis skills. Knowledge of KPI monitoring, data-quality management, process improvement, and documentation. Familiarity with ISO standards, data privacy, and information-security practices is an advantage. Excellent communication, documentation, and stakeholder coordination skills. Strong attention to detail and ability to manage multiple priorities. Key Deliverables Operational dashboards, scorecards, and performance reports Data-quality assessments, exception reports, and remediation trackers KPI definitions, data dictionaries, and data lineage documentation Root cause analysis and corrective action reports Process maps, SOPs, and work instructions Performance trend analyses and management presentations Governance meeting minutes, action logs, and improvement monitoring reports Knowledge-transfer and handover documentation Work Location: Makati City Work Setup: Hybrid – 4 days onsite per week Work Schedule: Monday–Thursday, 8:00 AM–6:00 PM; Friday, 8:00 AM–5:00 PM Contract Duration: November 1, 2026 – November 1, 2027 Target Start Date: November 1, 2026 Work Location: Hybrid remote in Makati