Customer Service Analytics & Insights Analyst

US · 2 days ago

About the job

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service Analytics & Insights Analyst based in the United States . Join a data-driven team focused on improving customer service operations through advanced analytics, demand forecasting, and customer insights. In this role, you will combine analytical judgment with operational expertise to anticipate customer service demand and understand the factors driving customer contacts. You will interpret forecasting models, assess emerging trends, and evaluate the impact of product launches, pricing changes, policy updates, and unexpected events. By connecting...