Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)

Seattle, WA · 4 days ago

$102,500 to $170,500 a year

About the job

Job Description The CX Measurement team transforms customer feedback into actionable insight through enterprise survey programs, measurement frameworks, and advanced analytics. We are looking for a Data Analyst 3 who will specialize in analyzing unstructured customer feedback to uncover the “why” behind customer experiences — what drives satisfaction, where friction occurs, and where opportunities exist across Nordstrom and Nordstrom Rack. The ideal candidate combines strong technical skills with curiosity, independent judgment, and a passion for storytelling with data. This hands-on role will own and improve CX Measurement's text analytics approach, translate complex findings into clear...