MogiFidelity Investments
Director, Product Manager – Service and Automation
On-siteFull-time
About the job
Fidelity will not provide immigration sponsorship for this position. Job Description: The Role As Director, Product Manager – Service and Automation, you will own the vision, strategy, roadmap, and execution for a portfolio of products and capabilities focused on transforming how Fidelity delivers service through digital experiences and automation. This role is responsible for identifying opportunities across the customer and associate journey to eliminate friction, reduce avoidable service contacts, digitize manual processes, and automate operational workflows. You will leverage customer insights, operational data, and emerging technologies (artificial intelligence and intelligent...