Principal Data Scientist - Knowledge Engineering, Customer Sucess Data Platform

Mountain View, CA · 3 days ago

$247,500 to $335,000 a year

About the job

Intuit Customer Success is building the knowledge and agentic intelligence foundation that will power how millions of customers get help and how our teams make decisions based on knowledge and data. We’re looking for a hands-on Principal Knowledge Engineer to be the architect of that data and knowledge foundation. You will define and own the knowledge architecture and governance for the ICS data platform and agentic intelligence layer, including the Intuit Customer Success Knowledge Graph. Your work will power use cases such as internal customer success agent experiences and self-serve data agents that let teams ask questions in plain language and get trusted answers. This is a rare chance...