Product Support Solutions Developer

Boston, MA · 2 weeks ago

$127,500 to $191,500 a year

About the job

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! The Product Support Solutions Developer designs, builds, and maintains the technical infrastructure, tools, and automated workflows that power the customer support function. Combining technical development expertise with support operations and enablement, this role is responsible for architecting scalable internal tooling, engineering custom integrations, and leveraging AI agents/automations to drive operational efficiency, reduce resolution times, and elevate customer satisfaction. What You'll Do: 1. Custom Tooling & Integration...