MogiH&R Block Management, LLC
Senior Software Engineer-Microsoft Dynamics OR Power Platform
$101,200 to $161,900 a year
About the job
About the Role The Sr. Software Engineer serves as a technical leader responsible for designing, developing, configuring, and supporting enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies. • Designing an IVA conversation flow for customer self-service. • Configuring new IVR routing logic and call-handling capabilities. • Building Power Automate workflows supporting case management processes. • Creating Dataverse extensions, plugins, and custom APIs. • Configuring Dynamics 365 Contact Center routing and queue management. • Developing integrations with enterprise systems through...