Senior Software Support Engineer

Dublin, OH · 1 week ago

About the job

The Senior Software Support Engineer owns Tier 3 product support for Northwoods applications, serving as the primary technical resource for escalated customer issues. This role diagnoses and resolves complex production issues across application code, databases, integrations, and infrastructure while helping protect feature development teams from unnecessary interruptions. This is a hands-on engineering role that combines production support, troubleshooting, root-cause analysis, and software development. You'll work primarily with Traverse while supporting other Northwoods applications and will become a go-to technical resource for understanding product behavior, configuration, and complex...