MogiServiceNow
Senior Staff Software Engineer-Voice AI Agent Prompting
On-siteFull-time
$190,900 to $334,100 a year
About the job
Job Description The Forward Deployed Engineer, Voice AI Agent Engineering designs, builds, ships, and operates voice AI agents whose core behavior is model-driven rather than explicitly authored — conversational and agentic experiences that interpret caller intent over a live audio channel, reason over context, invoke tools, and act on the caller's behalf. The engineer works across the full lifecycle: shaping ambiguous call flows and telephony requirements into precise specifications, authoring the instructions and prompts that govern voice agent behavior, proving through automated evaluation that the result behaves correctly on real calls. This is not a machine learning or AI research role...