Software Architect (Amazon Connect - IVR)

United States Virtual · 2 weeks ago

$103,800 to $173,300 a year

About the job

We are seeking a Lead Architect / Engineer to drive the technical transformation of our enterprise contact center to an AI-enabled Amazon Connect platform. This is a strategic, hands-on engineering leadership role responsible for architecture, engineering standards, production solutions, and building sustainable internal expertise. Reporting to the VP, Infrastructure Products, this role will provide technical direction and mentorship across development teams while leading the phased migration from Cisco UCCE/CVP to Amazon Connect. Why This Role Matters You’ll help establish a secure, resilient, AI-first contact center platform while developing reusable engineering standards and internal...