MogiMilitary, Veterans and Diverse Job Seekers
Software Support Specialist I
Full-time
About the job
Primary Accountabilities Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner. Assess and identify client software needs. Assist in testing of new and existing software. Plan and conduct training of end users. Assist with software installations. Perform accurate and appropriate system configuration for conversion of client data. Ensure that the Change Control Process is being followed for implementation of changes and upgrades on client test and production environments. Ability to travel 25% by car and/or plane, may include weekend...