Workforce Data Analyst

Port Washington, NY · 3 weeks ago

About the job

Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) Workforce Analyst requires: Previous workforce management or real time analysis experience in a call center. 2 days a week Wednesday and Thursday in office Excellent planning and time management skills with the ability to deal with multiple demands on time Ability to create contact forecasting models. Ability to pivot priorities Working on tight deadlines SAP is a plus Excellent planning and time management skills with the ability to deal with multiple demands on time Workforce Analyst duties: Builds, coordinates, and accurately maintains shift schedules ensuring that shifts are optimally...