IT Software Support Technician

Subsidiary
Steel Dynamics
Overview

This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.

Responsibilities

• Answer service desk phone calls.

• Log calls requesting technical assistance into the service desk software.

• Troubleshoot software issues and document resolutions.

• Assign work orders, follow up on status, and communicate status to users.

• Handle requests & verify requested information with managers, and track progress.

• Support Retail equipment- ATM, printers, cameras, scale interface.

• Periodically travel to remote locations and assist other IT technicians.

• All other duties as required.

• Represent the company in a professional manner and provide excellent Customer Service.

Qualifications

Required

• Excellent problem-solving skills and work well in a team environment

• Understanding of business processes, transaction flows, and compliance requirements

• Positive attitude and highly motivated

• A team player with excellent communication skills

• Timely communication and compliance with policies and procedures.

• Customer service oriented.

Preferred

• Associate degree or equivalent technical work experience (3 years).

• Knowledge of various versions of Microsoft Windows and Office.

• The ideal candidate would be energetic, detail oriented, and organized.

• Experience with querying data from various systems and databases.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.