MogiSteel Dynamics, Inc.
IT Software Support Technician
On-siteFull-time
About the job
Subsidiary Steel Dynamics Overview This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions. Responsibilities • Answer service desk phone calls. • Log calls requesting technical assistance into the service desk software. • Troubleshoot software issues and document resolutions. • Assign work orders, follow up on status, and communicate status to users. • Handle requests & verify requested information with managers, and track progress. • Support Retail equipment- ATM, printers, cameras, scale interface. • Periodically travel to remote locations...