Senior Director Data Driven Experiences

• Location: Remote

• Department: Consumer Experience (CX)

• Schedule: Days | Full-time

• Eligible for an annual bonus incentive

# LI-Remote

Responsibilities
• Champion the consumer voice across all digital touchpoints, translating patient and family feedback into intuitive technology solutions that eliminate friction in care delivery.
• Lead the systemwide rollout of key digital experience platforms, partnering with clinical, operations and technology teams to ensure tools are adopted smoothly and effectively at scale.
• Guide cross-functional development teams with data-driven insights to prioritize digital features that directly improve patient satisfaction and streamline workflow for frontline caregivers.
• Build strong alignment among national and local executive leaders, breaking down operational silos to deliver a unified, compassionate consumer experience across every market.
• Drive comprehensive change management and project governance strategies to mitigate implementation risks, track measurable outcomes and keep complex technology initiatives on schedule.

Qualifications
Licensure / Certification / Registration
• Required Credential(s):• None Required.

Education
• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
Additional Preferences
• Minimum five years of progressive leadership experience driving consumer experience (CX), digital enablement or technology product rollout strategies within a complex, highly matrixed organization.
• Demonstrated track record of large-scale change management and cross-functional project leadership, successfully partnering across clinical operations, IT and executive teams to implement enterprise technologies.